Our Valued Patients,
We hope this finds you and your family in good health. Our community has been through a lot over the last few months and all of us are looking forward to resuming our routines. We officially reopened on June 1, 2020. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it is both safe and comfortable.
We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association® (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the recommendations of these agencies so that we are up to date on new rulings or guidance that may be issued.
You may notice some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask COVID-19 pre-screening questions to ensure the safety of all our patients and staff. You will be asked those same questions again at your appointment.
- We request that all patients wear a mask at all times when they arrive for their appointment. If you don’t have one, we can provide one for you.
- We will be checking temperatures and using a pulse oximeter to evaluate your blood oxygen level. Both fever and lowered blood oxygen levels have shown to be indicators of a possible infection.
- We have hand sanitizer that we will ask you to use when you enter the office.
- We have HEPA air purification systems positioned throughout the office. In addition, after every patient appointment, we use a fogger in each room to eliminate aerosols.
- During patient care, we are using additional high-volume evacuation as well as extra oral suctions with HEPA filtrations.
- To reduce aerosolization of microbes, we are introducing an oral pre-rinse by all patients before we begin any treatment or services.
- We are reducing the number of patients in the office at any one time.
- We no longer have a reception area. We ask that you call the office at (925) 736-4201 when you arrive in our parking lot. We will let you know when to come up to the office.
- Our front office will no longer offers magazines, coffee, water and so forth since those items are difficult to clean and disinfect.
- We are requesting that only the patient (and a parent for our younger patients) come to the appointment. If someone accompanies the patient, we ask that they wait in their car. Parents will be asked to sit with their children in the treatment room if they would like to stay.
- You will notice that our team is wearing additional personal protective equipment to enhance everyone’s safety.
We look forward to seeing you and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (925) 736-4201. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.